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FAQ

“TrackMaster has engineered into your machine the highest quality components and systems to create a safe and comfortable experience for you!!”

FEATURES & BENEFITS

TrackMaster machines can deliver 10+ miles of performance at a maximum speed of 5.5 mph depending on terrain with incredible uphill climbing.

AGM (Standard):

  • Two 75 amp hour 12-volt maintenance free AGM deep cycle batteries work with virtually all backup systems.
  • Efficient glass recombination of up to 99%.Sealed, spill-proof and no exposure to hazardous chemicals.
  • AGM batteries may experience voltage drop which can affect performance while the charge depletes.


Lithium-Ion (Upgrade):

  • One 29 lb. lithium battery with battery management system included.
  • 70% lighter than AGM batteries. Less weight can lead to better machine performance, a higher top speed, and more run time depending on the environment and terrain.
  • Maximize your energy potential with 100% depth of discharge which means that you can use 100% of the battery’s capacity to power your TrackMaster machine.
  • Built-in alarm system to alert you when it’s time to charge your machine.
  • 10-year manufacturer warranty.

  • TrackMaster partners with AmyLior (aka Amysystems) for the use of the Amyseat as our primary complex rehab seating solution.
  • A licensed ATP (Assistive Technology Professional) is required to perform a proper seating evaluation prior to order.
  • Tilt, Recline or Elevation features are available with an AmyLior Seating System.

  • Two (2) 1,200 lumen LED adjustable floodlights for dim and dark conditions. Very bright for night usage.
  • Small generators can be mounted for extended endurance and peace of mind.

  • The TrackMaster is equipped with a waterproof charger and gives the battery the power it needs to maintain its health, ensure better performance…and a longer life.
  • DO NOT USE an extension cord. Plug directly into a proper outlet for maximum charging performance.
  • If an extension cord must be used, only industrial grade/heavy duty UL approved and grounded are recommended for proper charging.

Structural Frame

For five (5) years from the date of purchase, TrackMaster will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of TrackMaster to be defective in materials and/or workmanship:
Structural frame components include: Frame welding (Series 1 and Series 2)

For one (1) year from the date of purchase, TrackMaster will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of TrackMaster to be defective in materials and/or workmanship:

  • Batteries
  • Motors
  • All electrical components (excluding R-NET, Joystick, Power Module, Battery Charger
  • Drive, Idler, and Bogie Wheels
  • Accessories
  • OEM manufacturer warranty for options made by the original manufacturer
  • COMPLEX REHAB SEATING (OEM warranty)

 

The Following Conditions Apply:


• Warranty and repair adjustment calculated from manufacturing date if not registered or proof of purchase within two weeks of sale.
• Warranty void if unauthorized repairs attempted by an unauthorized TrackMaster Dealer.
• Deep water damage is not covered under warranty.
• Cosmetic repairs are done at the owner’s request and expense.

How Will The Machine Be Used?
• Level of aggressiveness of the user
• Level of aggresiveness of the environment and terrain

 

Entrance/Exit Openings
• Width of track balanced against anticipated openings (Door Width, Van Ramp Width etc.)
• Entrance and exit openings to determine size requirements
• Determine if modifications are needed at the user’s home or place of business

 

Transportation
• What type of vehicle will be transporting the machine? (Van, Sedan, SUV, Pickup Truck)
• If vehicle is enclosed, determine the head space for loading the machine (including a pickup truck with topper).
• How will the machine be transported? (Tailgated Lift, Open Trailer, Enclosed Trailer, Open Truck Bed)
• What is the ramp width? Is it rear side load?
• For van transport be sure to also evaluate the vehicle width and door access.

 

  • The TrackMaster machine will maneuver in tight spaces. The Series 1 model with 4.5” tracks will fit through 32” doors.
  • The TrackMaster Series 1 fits most mobility access equipment such as vehicle lifts, entry ramps, and other public access equipment.
  • These mobility features are not supplied by most other track machines.


  • The standard seat on the basic unit is our static chair with premium seating products (optional).
  • Optional back support offers 3-degree increment adjustment points with standard seating system.
  • Drop down interchangeable, armrests for easy transfer or fully range target shooting.
  • Adjustable flip-up footrest for each transfer and operator comfort.
  • 3-way adjustable stabilization handle. also convenient for mounting accessories.
  • Twin, 1,200 lumen LED floodlights will light the way on your night-time adventures.

AKE LIFE WHERE YOU WANT TO GO!

 

  • These tracks are 4.5” wide allowing access through 32” doorways, van entries, and all other public handicap accessible entries and equipment.
  • The track material is selected because it does not make black rubber streak marks on concrete, tile, linoleum, and does not damage carpet.
  • The Series 1 narrow tracks are designed for any indoor/outdoor applications. It could replace existing wheelchair as the primary chair.
  • The Series 1 is an off road wheelchair which also performs in outdoor environments similar to the Series 2 with wide tracks
  • The Series 1 and Series 2 model machines are both silent, good for peaceful trail riding or hunting.
  • The Series 1 and Series 2 model machines deliver equal power to each track allowing zero radius spin.
  • Others when turning, stop one track creating a drag which cuts efficiency and damages surfaces.
  • TrackMaster 30-degree angle forward elevated track enables climbing curbs and debris.
  • The TrackMaster has a well-balanced profile for extreme conditions in uneven terrain. Stainless Steel axle shaft that secures the track wheels to the frame and tracks.

    * Others have small bolts which can reverse out to lose the entire track system during operation.

FOR THE EXTREME…

  • The Series 2 wide tracks provide most all of the advantages of the Series 1 narrow tracks including all terrain wheelchair features allowing a wider range of outdoor surface terrain and conditions.
  • The Series 2 width is 6.5-inches of aggressive track patterns. These patterns perform well in all types of surfaces. See TrackMaster videos for most of the challenges these tracks can conquer, both on hard, flat surfaces and as an off road wheelchair.
  • We have a dual track system so you can invest in both track patterns if you wish with track assembly options. You can have two machines in one frame.
    * Others do not offer multiple track systems.

 

  • Custom made USA high output motors designed for the challenge of a track-based expectation/performance.
  • Dual horsepower electric motors provide superior torque and power for our all terrain wheelchairs.
  • IP65 rating is “dust tight” and water protected for gear boxes and motors.
  • TrackMaster has customized motors with rigid specifications, more powerful and with stronger components.
  • The outdoors requires more power for an off road wheelchair. You will be disappointed with anything less than 1 horsepower motors.

    * Others offer “off the shelf” motors typically known for common power wheelchairs.
    * Others do not supply this level of motor specification.

  • The TrackMaster was originally engineered by professionals at Rose Hulman Ventures, a division of Rose-Hulman Institute of Technology at Terre Haute, Indiana resulting in many United States patents.
  • The TrackMaster is professionally engineered to accept commercial seating systems providing adaptive apparatus of most of the commercial companies. These specialists provide the equipment needed for the operator.
  • All wiring on the machine is marine grade. All the wires are joined and color coded neatly in the battery box.
  • A low center of gravity and centric balance is achieved by placement of weighted items (batteries, motors, drive components, and the occupant) in the proper location to maximize balance and stability. All functions of the machine are engineered around and for the operator. This engineering creates safety unequaled in the industry.
  • Water depth all terrain wheelchair mobility to 12-inches for off road wheelchair conditions such as trail puddles and swampy conditions. DO NOT exceed water depth to the electronics control box.
  • Our custom motors are also equipped with an electronic brake that locks the motors when not under power to secure the machine on uneven terrain. This feature is to secure the machine for additional stability when transferring to another chair.

    * Most others do not offer these safety features.
    * Other Track machines have problems ejecting the operator in rugged conditions due to their poor design.

  • Curtiss-Wright R-Net 120 amp power module with TrackMaster programmed software modifications will properly control the machine.
  • The controller (joystick) is compatible with smart technologies and accessory equipment.
  • All smart technologies of handicap accessory equipment can be mounted on TrackMaster units.

    * Others do not offer these technology features.

Frequently Asked Questions

You can order through your Medical Equipment Dealer/Provider or contact us directly through our website at www.trackmastermobility.com or toll free at 1-833-742-0966 and we would be happy to refer you to one of our Dealers in the Trackmaster Network.

Pricing is available through a local dealer, but costs can vary depending on the seating system, battery option, additional accessories or electronics, and alternate control systems that may be needed depending on the end-user’s specific issues.

Many machines have been covered by private insurance, workers’ comp, vocational rehab, or the VA if you are a Veteran. Finance programs are also available! Please check with your dealer to find out more about billing options.

Yep! TrackMaster is the lightest and leanest track chair on the market today, but don’t let its smaller size fool you. It’s the toughest and most durable track chair on the market today. Feel the TrackMaster difference!

We offer a 5-year warranty for any manufacturer related defects.  The lead acid battery comes with a 1-year warranty, Lithium battery available that has a 10-year warranty.  Please see our Resources Page for more information.  

Just your typical garden hose will get the job done if your Trackmaster has been in the mud, in the snow or at the beach. Salt water can be harmful to most equipment so we recommend a thorough rinsing of the bogey wheels, drive wheels and tracks. When hosing off your machine please be cautious of the electronics and battery box to avoid damage.

The S1 is 28.5” wide, fits through most standard doorways and loads easily in a mobility van. The S2 is 31.75” wide and is designed for end-users who want to hit the outdoors in the most extreme conditions.

The TrackMaster can manage a 30 % (degree) side, forward and back angle with our static seating. We encourage individuals to monitor the terrain and understand their surroundings based on this capability. However, we indicate to beginners without training to refer to our owner's manual which indicates 9% degrees.

300 lbs for AGM battery machines, 400 lbs for Lithium battery machines.

Depending on usage and the terrain, the battery should last around 10 miles depending on the terrain and usage.  Follow proper charging instructions after each use to ensure that you obtain a full-charge.

It depends on how much the battery is depleted.  AGM batteries may take 12-18 hours.  Lithium could 6-8 hours.

Less than 8 weeks (including shipping) for a standard machine. 12-14 weeks (including shipping) for a machine with complex rehab seating.

Absolutely! We have a list of standard accessories that can be orderd for an additional charge, i.e. cell phone or cup holder, rifle mount, gear bag, etc. however many choose to purchase after-market products to install on their machine after delivery based on individual preference.

Yes!  However, there are far too many to list here and depending on your situation you may have to raise some funds yourself to help with the cost as many grants available through non-profit organizations have limits or caps.